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CUSTOMERS

The stores that stopped leaving chats on read.

From skincare to sneakers to specialty coffee — here's what happened once Clinch started answering every customer, day and night.

2.4×
more chats that end in a sale
31%
of abandoned carts recovered
14s
median first reply, any hour
68%
of questions resolved with no human
AGGREGATE FIGURES ACROSS ILLUSTRATIVE DEMO STORES · YOUR RESULTS WILL VARY
AAster SkinSKINCARE · DTC · 40K ORDERS/YR
“We were losing every question that came in after 6pm. Clinch answers them in the customer's own language, recommends the right product, and I wake up to the orders.”
Nadia RahmanFounder, Aster Skin
SINCE SWITCHING ON CLINCH
+38%
revenue from chat
4.9★
post-chat rating
7hrs
support saved / week
12
languages answered
MORE STORIES

Different stores, same afterglow.

CCourtsideSNEAKERS · DROPS
“On drop days it fields hundreds of ‘what size is left’ messages at once. Sizing questions used to cost us the sale — now they close it.”
−22%
size-return rate
900+
chats / drop
MMarea CoffeeCOFFEE · SUBSCRIPTIONS
“It turns a voice note about ‘something fruity’ into a subscription. Half our recurring plans now start in a chat, not a checkout.”
+44%
subscription starts
1.9×
repeat orders
LLumen & CoHOME · FURNITURE
“Big-ticket buyers ask five questions before they commit. Clinch answers all five, then sends the payment link — no back-and-forth email chain.”
+29%
high-value conversion
3d→9m
quote turnaround
VVerde MarketGROCERY · LOCAL DELIVERY
“Customers reorder their weekly basket by just messaging ‘the usual.’ It remembers, confirms substitutions, and takes payment. That’s it.”
+52%
reorder rate
40s
avg reorder time
STORES, PEOPLE, QUOTES, AND METRICS ON THIS PAGE ARE ILLUSTRATIVE
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