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Getting started

Connect your Shopify or WooCommerce store→Import your catalog, stock, and policies→Go live: review mode vs. auto-reply→

Channels

Set up the WhatsApp Business API→Add the storefront chat widget→Connect Instagram DMs and Messenger→

Tuning replies

Set your reply tone and brand voice→Add custom rules and canned answers→Teach Clinch about a new product line→

Human handoff

Route conversations to your team inbox→Set escalation triggers and quiet hours→Reassign a chat back to Clinch→

Billing & plans

How conversations are counted→WhatsApp per-conversation fees explained→Upgrade, downgrade, or cancel a plan→

Privacy & safety

How your data is stored and isolated→Anti-spam rules for cart win-backs→Export or delete customer data→

STILL STUCK?

Ask a human — or ask Clinch itself.

Our team answers every message ourselves, usually within a day. Or open the live demo and just type your question.

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