What counts as a conversation?+
A conversation is one customer thread in a rolling 24-hour window, however many messages it takes. A back-and-forth that ends in a sale is still one conversation.
Do you take a cut of my sales?+
No. Never. Payments go through your own Stripe or Shopify checkout, and every dollar is yours. You pay a flat subscription — nothing per order.
What about WhatsApp's own fees?+
Meta charges a small per-conversation fee on the WhatsApp Business API, which varies by country. We pass it through at cost — no markup — and it shows as a separate line on your invoice. Storefront-widget conversations have no Meta fee.
What happens if I hit my conversation limit?+
Clinch keeps answering — we never leave a customer on read. We'll notify you, and overflow conversations are billed at a simple per-conversation rate, or you can upgrade mid-month with proration.
Can I cancel anytime?+
Yes — monthly plans cancel in one click, effective at the end of the billing period. Annual plans can be refunded pro-rata in the first 30 days. Your conversation history is exportable for 90 days after.