The complete engine
From the first hello to the delivered order, and the return after that. Five chapters of selling, all shipped and working today.
Lumen & Co.
online
Sand linen jacket
Medium · €88
Why features matter
A chatbot answers. A closer sells.
Most tools stop at a canned reply and a keyword tree. Yours runs the whole conversation, remembers the thread, builds the cart, and takes the payment. The difference shows up in your revenue, not your feature list.
Keyword bot: "Sorry, I didn't get that."
Dead endForm bot: "An agent will reply soon."
Cart cold"Here is the Medium, and a secure link to pay."
ClosedSame question. One of these gets paid.
Chapter 1 · Sell
A closer in every thread. It searches, narrows, carts, and collects payment while it talks.
The agent runs a real sales conversation: it searches your live catalog with hybrid retrieval, narrows variants, builds the cart while it talks, and drops a checkout link in the thread. Shopify checkout natively, or Stripe with our hosted payment page if you're not on Shopify.
- Finds the right product even when the customer cannot name it
- Variant-aware: sizes, weights, cuts, colors
- Cart survives the whole conversation
- Checkout links in-thread; orders land in your store like any other
One conversation, end to end
A deterministic state machine tracks where every customer is, so "yes" means add to cart after a recommendation and confirm checkout at the till.
Chapter 2 · Understand
It hears voice notes. In any language, with the whole thread in mind.
In most of the world, customers talk instead of typing. Voice notes up to 60 seconds are transcribed in seconds across 90+ languages, including mixed and code-switched speech, and answered like any other message. Context carries across the thread: ask for 'the blue one' and it knows which blue.
- Voice transcription built in, up to 60 seconds
- 90+ languages, including mixed and code-switched speech
- Full-thread context memory, not per-message keyword matching
transcript (Spanish): "Hola, ¿tienes la chaqueta de lino en talla mediana? La quiero para el viernes"
¡Hola! Sí, la Chaqueta de Lino en talla M está en stock, en tres colores. Te llega el viernes. ¿Te preparo el pago?
Chapter 3 · Operate
Read every conversation. Overrule any of them with one tap.
A calm dashboard shows revenue, conversations, orders, catalog health, and every decision the AI made. Step into any thread and take over; the agent hands off gracefully and stays out until you're done.
- Every thread readable, human takeover any time
- Revenue, AOV, and conversion analytics
- Catalog health: sync status, coverage, stale products
- Unanswered questions surfaced so you can teach it
Chapter 4 · Train
You don't program it. You brief it, like a sharp new hire.
Connect your store and it reads your policies, shipping rules, and brand to configure itself before the first message. Then shape it like a new hire: tone, house knowledge, worked examples. Test everything in the playground before it talks to a real customer.
- Auto-trains from your store on day one
- Knowledge base from your website URLs
- Personality and tone controls, no prompt engineering
- Few-shot examples and a safe test playground
Personality
Knowledge
Chapter 5 · Lifecycle
It handles the after, too. Confirmations, tracking, recovery, and returns.
Order confirmations, delivery updates, abandoned cart recovery, and full returns handled inside the thread. Automated messages use approved templates and are capped at three per customer per day: compliant by design, welcome by default.
- Abandoned carts recovered with a polite, capped follow-up
- Order tracking answered instantly in-thread
- Returns requested and processed entirely in chat
- Template-based outbound: zero spam risk to your number
Hi Amara! Your cart from earlier is still here. Want me to hold it or get you checked out?
actually I need to return the jacket from last week
Sorry about that. Found order #1038. I've raised the return and your refund will land in 3 to 5 days. Anything else?
return processed, no ticket, no hold music
All of it, one agent
Trained once. Working everywhere, every hour.
Seconds
to a real answer, day or night
90+
languages, including voice notes
End to end
from first hello to refund
Every channel
One agent. Every channel.
Train it once. It carries the same catalog, knowledge, and personality everywhere your customers message you.
The flagship. Full selling agent on the official Business API: catalog answers, carts, checkout links, order tracking, returns.
Storefront widget
Live nowThe same agent embedded on your Shopify storefront. One snippet, streamed responses, carts shared with WhatsApp.
DMs and story replies become conversations that close. Same agent, same training, same catalog.
TikTok + Messenger
RoadmapTurn viral attention into orders before it cools off. On the roadmap, honestly labeled.
Every feature on this page, live in an afternoon. Start free, no card required.